UK Orders and delivery
We aim to send items to customers by a tracked 2 – 4 working day delivery service immediately after the order has been processed and payment confirmed. In the exception where the item is not in stock, please allow up to 30 days for delivery of accessories and up to 6 weeks for saddles. You will be advised of extended lead times during busy periods. All shipping charges are non-refundable
Please take care when providing your delivery address details. We cannot be responsible for orders which are lost or cannot be delivered due to incorrect details. We do not accept any responsibility for lost or missing parcels, so please ensure you arrange for the parcel to be left in a secure place or state an alternative delivery address, or request the delivery company leave it with a neighbour if you are not in. Upon receiving your order, please check the items are correct and contact us as soon as possible to inform us of any discrepancies.
SMART Saddles will not be liable or responsible for any failure to complete your order, or delay in any of our obligations under a Contract that is caused by events outside our reasonable control. Our performance under any contract between us is deemed to be suspended for the period that the event continues.
Please contact us for a quote for delivery to all other areas
International shipping
We can give you an expected delivery time and shipping quote when you place the order. Please send details of your delivery address and we can quote for shipping, alternatively you can arrange your own courier service. Shipping charges are not refundable. All products shipped across international borders may be subject to additional brokerage fees, as well as any duties or taxes assessed by the importing country. These fees are generally based on the following conditions:
- Value of the merchandise
- Description of the merchandise
- Where the items were manufactured
- Where the items were shipped
- Reason for shipping
International payment options
Payment is accepted by our secure payment link or bank transfer. When making a bank transfer, please indicate that you will pay for the associated charges. Any unpaid charges will be billed for and as a result, you will incur further bank charges. We require a £500 deposit when you place the order and the full balance before shipping. Orders cancelled before shipping will be subject to a charge of 25% of the deposit.