If for any reason you are unhappy with your purchase please contact Solution Saddles as soon as possible.
The buyer shall be deemed to have accepted the goods if they have not been returned on or before the 14th day after delivery. The buyer shall not be entitled to return the goods in whole or in part after such date. Except under warranty terms, no returns may be made without previous written consent of the seller and such goods must be returned in their original, unused condition and suitably packaged at the buyer's risk and expense.
Purchased saddles that have been used and therefore show normal wear and tear may, at our discretion, be returned under our standard rental terms. Any cancellations must be in writing and sent to: SMART Saddles, Unit 1 High Grounds Road, High Grounds Industrial Estate, Rhodesia, Worksop, S80 3AT, with proof of purchase. Please send all mail by recorded delivery for your own records.
Download a cancellation form here
Returning Rental saddles
The safe return of all equipment is the buyers responsibility and should be arranged via a guaranteed delivery service for your own security. All equipment should be returned in the same condition in which it arrived at your premises. When returning the rental equipment please ensure that it is clean, in good condition and suitably packaged to avoid damage in transit. We can arrange collection for you at our standard rate, or alternatively, it can be sent via Post Office Special Delivery, (which is a next day, signature required, insured service with a tracking number). All saddles and equipment must be returned directly to: SMART Saddles, Unit 1 High Grounds Road, High Grounds Industrial Estate, Rhodesia, Worksop, S80 3AT, Any loss or damage is the responsibility of the user and repairs or refurbishment will be charged for. All refurbishment work will be charged at our current rates (minimum £30 / hr. plus materials). A £30 cleaning charge will be made unless all items are returned dry, clean, and free of any hair or dirt.
Rental refunds
When you return the rental equipment, SMART Saddles will refund the balance owed to you from the deposit paid. Refunds will only be made after a full quality control inspection. The test ride fee paid to your SMART Advisor is not refundable. NB - Please allow up to 14 days for your returned goods and refund to be processed.
International Returns
For sales outside the UK, if you return the equipment, all deductions including shipping costs will be made before the balance is refunded. Rental will be charged from the date that the saddle is shipped to the date that it is received back to our premises. The rental fee will be charged for every week or part thereof that the equipment is assigned to you. You are responsible for the safe return of all equipment. Refunds will only be made after a full quality control inspection.